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Policies |
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Right to Refuse Service
Emerald Scribe Proofreading reserves the right to refuse service to anyone whose texts advocate criminal activity (including child pornography) or whose texts condone ethnic, gender, sexual, religious, or disability discrimination.
Payments
Emerald Scribe Proofreading does not accept credit cards. Payments may be made by check, electronic bill pay, or direct deposit. (Direct deposit is reserved for business clients.) Payments returned for insufficient funds will either be resubmitted, or clients will be asked to issue new payment. Clients are responsible for any additional fees for returned checks or other forms of nonpayment. |
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Where good writing means good business. |
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Emerald Scribe Proofreading |
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When texts are completed, clients will have thirty days from the invoice date to pay the balance due in full, unless enrolled in an Emerald Scribe Proofreading Payment Plan (ask for details).
An invoice or signed Client Care timesheet constitutes an acceptance of the texts, meaning that the client considers the work satisfactory and intends to disburse payment. Receipts will be issued by request.
Refunds
Refunds are only available for texts on an open invoice for thirty (30) days past the receipt of the invoice (assumed to be five (5) days from the mailing date, one (1) day from the emailing date for electronic invoices). Orders cannot be refunded after thirty (30) days.
Refunds will not be issued for orders that are labeled incorrectly with the wrong Pen Plan or other order details—all orders are confirmed before proofreading starts. Stopped orders will be billed in part or in whole depending on the status of the order.
If you feel a refund is warranted, please email Emerald Scribe with “Refund Request” in the subject line and explain why you feel the work was not satisfactory. After sending the email, please return the texts to Emerald Scribe Proofreading for a refund review. |
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© 2008-2010 Emerald Scribe Proofreading |